“Supervision of your fellow co-workers is a complex activity and important responsibility. You interact with floor employees, management, and other supervisors in your own and other departments. Your ability to provide coaching and support affects individual employees, and your entire organizational team. Every supervisor must respond to constant challenges and competing demands inherent in their role. An effective leader is organized and adaptable, as well as a skilled communicator, coach, and observer.
“Coaching and Mentoring are essential skills for workplace supervisors and leaders. Coaching and Mentoring trainers will illustrate how coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that includes being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefits everyone.”