“Is it still possible to close a sale when your prospective buyer has just raised an objection? Yes! Whether they are concerned about pricing, features, or whether the product will really be right for them, there’s no need to deal with rejection in sales when an objection is raised when you know how to overcome sales objections and can work with your client’s concerns. Objections aren’t the end of a sale – they’re another opportunity for you to present solutions to set your client’s mind at ease.”
“Your sales and marketing efforts are foundational for improving your customer relationships by demonstrating credibility through their actions, and quality through their product presentations. Professional business leaders need to know how to develop their company’s image while building their bottom line through effective, low–cost marketing strategies to improve their sales. In this course, students are taught how to identify trends in their market, as well as make timely decisions for marketing their company and products.
“Research in business etiquette has shown that when you first meet someone, the first twelve steps you take are critical in forming a perfect first impression. A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you’re bringing to sell, but how you present with it. You’re not just presenting what you’re selling – you’re presenting yourself! NETC’s one-day course on professional presentation skills teaches participants the components of an effective sales presentation, from start to finish!
“In a survey conducted in 2008, managers of call centers identified poor training as one of the number one issues encountered by their call center agents. CCAs often have to hit the ground running, while requiring a blend of sales and administration skills to do their job efficiently. Are you a CCA who has often felt the same way? Don’t let a lack of call center training undermine your performance!”
“If your trainees are in the business of sales, then they are in the business of building relationships. In this course, participants will discover that the business of all sales professionals is making friends and building relationships, no matter how big the company or the type of market.”
We list the major changes below, including changes that have been announced but were not law at the time of printing this guide. If they become law as proposed, they will be effective as of the dates indicated. For more information on these and other changes, see the areas outlined in colour in this guide.
Attracting new customers to your business is essential. But you need to follow a few rules along the way. This document provides an overview of the key regulations, permits and licences related to marketing, advertising and sales.