“Research in business etiquette has shown that when you first meet someone, the first twelve steps you take are critical in forming a perfect first impression. A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you’re bringing to sell, but how you present with it. You’re not just presenting what you’re selling – you’re presenting yourself! NETC’s one-day course on professional presentation skills teaches participants the components of an effective sales presentation, from start to finish!
“Diversity training can help to eliminate communication barriers, while boosting your team’s confidence and self-awareness. Our gender, our sexual orientation, our religion, our ethnic background, and our disabilities come together to form our identities. Managers of successful organizations have embraced the concept of individualism; the differences that exist between every employee. Diversity training has become an essential ingredient of business management. In this course, organizational managers are provided with information about celebrating diversity in their workplace.
“Is designed to help train employees and organizations how to break down stereotypes and see the advantage of working with people with disabilities. Train your staff on the misconceptions and realities, accessibility, encouraging diversity by hiring and much more!”
“Any professional training program you develop must meet your organization’s objectives, as well as develop the skills and fill the knowledge gaps of your learners. Business managers need their trainers to be well informed of the best strategies for designing and implementing a successful training program. This requires that the content and structure of workplace training courses is relevant to the experiences of students, as well being engaging and interesting. In this course, students are asked to consider how a training program would further the objectives of their organization.
“In your supervisory or management role, you are expected to be responsible for the activities of your team, as well as be accountable for the work that is produced. This challenging, yet satisfying situation requires you to demonstrate excellent delegation skills. Making efforts to effectively communicate the responsibilities and expectations of a delegated project is essential for the success of your entire team. In this course, students explore the art delegation; including when to delegate and whom to delegate to.
“The best customer service skills are things you do for people, rather than to them. Improving customer service skills takes practice, and study, so we can serve our customers with professionalism and enthusiasm NETC’s customer service training teaches users the critical elements of customer service. Users learn how to meet the needs of their customers, internal and external, by turning customer service into a philosophy, integrating a focus on service into their organization, and improving their customer service skills.
“How do you want to insert yourself into an organization? How will you demonstrate your value to your team? Providing effective coaching for your co-workers as they deal with change and conflict can drastically improve productivity, and workplace morale. As a coach, you have an opportunity to demonstrate your commitment to learning, building relationships, and resolving problems with your fellow team members. In this course, students learn how to guide, support, and coach their fellow employees.
“The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge. Consider this training workshop as a re-energizing time to build and expand from where they are now.”
“The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. Your employees need to know the various skills and techniques to improve their customer relations experiences. The relationships that business organizations build with their internal and external customers are essential for success. To remain competitive in any industry, the employees of successful companies need to be able to provide excellent customer service.
“These days, it can be difficult to compete for your customer’s attention when every other company in the market is doing the same thing. On top of that, customers often expect, and are used to, receiving incentives for their brand loyalty, whether it’s a free sample, being able to trade in points they’ve collected, or being given discounted services. How can you build strong customer relationships and keep their attention? The answer to maintaining client relationships may not be simple, but it’s worthwhile!
