“Peer mediation is a unique conflict resolution process that provides employees with a fair, unbiased procedure to solve workplace disagreements. The peer review process gives employees the opportunity to question the decisions of others by means of a formalized procedure. This strategy allows leaders in business organizations to resolve disagreements between employees in an objective and efficient manner. In this course, students learn the fundamental elements of integrating a peer review dispute resolution procedure in their organization, and when it should be implemented.
“Wouldn’t it be nice if everyone was comfortable being accountable for their results, whether they’re good or bad, at an individual level or the corporate? Unfortunately, it’s almost never that simple. Managers can spend more time babysitting than managing, and this is especially true when it’s a matter of holding staff accountable for their results. And, although real employee accountability cannot be forced, you can give your employees the tools they need to reach their full potential!”
“Intelligence will take you far in life, and a commitment to learning emotional intelligence, or EQ, will take you even further! Emotional intelligence training is an essential aspect of workplace success. Intelligence will land you the job, but EQ determines how far you go with it. Best of all, like all skill sets, emotional intelligence can be learned.”
“No matter what kind of business venture you undertake, it’s important to build that venture on solid foundations. Detailed, accurate planning and scheduling is what makes a project’s vision become a reality, making planning and scheduling training a key part of any business good management training program. If you’re daunted by the thought of starting something new because of how much has to get done, don’t worry! NETC’s Effecting Planning and Scheduling eLearning course makes projects manageable and simple from start to finish.”
“Research in business etiquette has shown that when you first meet someone, the first twelve steps you take are critical in forming a perfect first impression. A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you’re bringing to sell, but how you present with it. You’re not just presenting what you’re selling – you’re presenting yourself! NETC’s one-day course on professional presentation skills teaches participants the components of an effective sales presentation, from start to finish!
“Diversity training can help to eliminate communication barriers, while boosting your team’s confidence and self-awareness. Our gender, our sexual orientation, our religion, our ethnic background, and our disabilities come together to form our identities. Managers of successful organizations have embraced the concept of individualism; the differences that exist between every employee. Diversity training has become an essential ingredient of business management. In this course, organizational managers are provided with information about celebrating diversity in their workplace.
“Is designed to help train employees and organizations how to break down stereotypes and see the advantage of working with people with disabilities. Train your staff on the misconceptions and realities, accessibility, encouraging diversity by hiring and much more!”
“In your supervisory or management role, you are expected to be responsible for the activities of your team, as well as be accountable for the work that is produced. This challenging, yet satisfying situation requires you to demonstrate excellent delegation skills. Making efforts to effectively communicate the responsibilities and expectations of a delegated project is essential for the success of your entire team. In this course, students explore the art delegation; including when to delegate and whom to delegate to.
“The best customer service skills are things you do for people, rather than to them. Improving customer service skills takes practice, and study, so we can serve our customers with professionalism and enthusiasm NETC’s customer service training teaches users the critical elements of customer service. Users learn how to meet the needs of their customers, internal and external, by turning customer service into a philosophy, integrating a focus on service into their organization, and improving their customer service skills.
“How do you want to insert yourself into an organization? How will you demonstrate your value to your team? Providing effective coaching for your co-workers as they deal with change and conflict can drastically improve productivity, and workplace morale. As a coach, you have an opportunity to demonstrate your commitment to learning, building relationships, and resolving problems with your fellow team members. In this course, students learn how to guide, support, and coach their fellow employees.
