“The balanced scorecard has had a lot of press over the past two decades, and no wonder! Since its appearance in a Harvard Business Review in 1990, over half of Fortune 1000 companies have implemented the balanced scorecard, to great benefit. According to Bain & Company, its satisfaction is almost four out of five, placing it in their top ten list of management tools. But just what is a balanced scorecard, and how do you start building one?”
