“Anyone engaged in building professional relationships is aware of the damper that conflict can have on employee performance and productivity. Effectively communicating your organization’s performance expectations requires instructors to customize their students’ learning experiences. Offering continued education that is relevant to the daily experiences of students is the foundational ingredient for any business developing a practical, conflict resolution training plan.”
“If you’ve ever been to a conference, then you can imagine how much planning has to be done prior to an event for it to go as smoothly as possible. Do you know how to draft an agenda, secure sponsorship, and market your event? What happens if you go over budget, and who’s on hand the day of the event to handle any last-minute emergencies? NETC’s event management training material makes it easy to teach all of this and more.”
“Conducting performance appraisals with your staff should be part of your plan for employee growth and development. Your employees need to realize their role in the process as being important to the overall success of their organization. Both managers and their staff need to view PAs as a tool for promoting the benefits of a learning organization. Performance appraisals are a useful communication strategy that will result in productivity and commitment from your staff. In this course, we prepare students for introducing a performance management plan in their organization.
“Doors and opportunities are always open to strong communicators. Understanding how we communicate with other people affects them is key to communicating effectively, and improving your communication skills not only makes it easier to get along in the workplace, but easier to enhance your performance and relate to other people.”
“Often times, small business owners are thrust into a situation in which they must become competent in a diverse range of skills. Key among these are business communication skills. This customizable, comprehensive training materials package covers everything that small business owners need to know about getting their message out there. This two-day course includes information on developing and conveying an effective message through a variety of channels, including traditional media and social media.”
“Coaching and Mentoring are essential skills for workplace supervisors and leaders. Coaching and Mentoring trainers will illustrate how coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that includes being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefits everyone.”
“Change affects everyone differently. There’s no right or wrong way to react to change, but it’s also important to realize that it’s an essential element of the world and to know how to cope with change when it happens. Dealing with change in the workplace can be especially difficult, especially when an organization’s efficiency depends on everyone dealing with change in the most effective way possible. That’s a lot of people who need to be on board!”
“In a survey conducted in 2008, managers of call centers identified poor training as one of the number one issues encountered by their call center agents. CCAs often have to hit the ground running, while requiring a blend of sales and administration skills to do their job efficiently. Are you a CCA who has often felt the same way? Don’t let a lack of call center training undermine your performance!”
“If you are in the business of teaching business owners about running their own business, this rich and detailed course is just what you need! This course includes how to set up the business (Sole proprietorship? Corporation? Joint venture?); basic finance, accounting, and budgeting; operations management; how to expand the team by finding the right people for the right positions; marketing; sales; and more.”
“Are you able to use your body language to full advantage? There are many kinds of non-verbal messages that you can send with your body to help people understand you and want to listen to you. There are also messages that make people want to move away from you in a hurry. This course will cover all of the things that make up our body’s message. You will learn about personal space, managing your facial expressions and eye messages, speaking with your hands and legs, monitoring your posture, dressing for success, and shaking hands the right way.