Certificate Courses - Conflict Resolution: Getting Along in the Workplace [Native Education and Training College, NETC]

“Conflict resolution is a valuable skill that can help you build relationships at work and at home. You will start this course by defining what conflict is and exploring various types of conflict. You’ll also learn about spontaneous and reflective behavior and you’ll use the Johari window to look at your behavior. Next, you’ll learn about the stages of conflict and various types of outcomes (including win/win). You’ll also have a chance to explore your personal conflict resolution style.”