Certificate Courses - Call Center Training: Sales and Customer Service Training for Call Center Agents – Audio Course [Native Education and Training College, NETC]

“In a survey conducted in 2008, managers of call centers identified poor training as one of the number one issues encountered by their call center agents. CCAs often have to hit the ground running, while requiring a blend of sales and administration skills to do their job efficiently. Are you a CCA who has often felt the same way? Don’t let a lack of call center training undermine your performance!”